“I just can’t believe it!” my supervisor rants. She’s red in the face, her breath coming in quick and angry. “I hope you all know you’ve done this to yourself! Why do you keep shooting yourself in the foot?”
It’s a typical: something’s happened and we’re in a meeting. The supervisors are informing us of our mistakes and we are silent on the opposite side of the room. Typical. Happens a lot in long term care.
But don’t jump to conclusions. This isn’t a story about the problems of leadership of long term care (that’s for another day). My supervisor might be angry, but she’s got reason to be. This situation is, maybe miraculously, exactly as she’s said.
Anyone who’s set foot in a nursing home knows exactly what I’m talking about. Gossip. Older aides being mean to new staff. Working in cliques. Aides refusing to a call light because “it’s not my resident”. Saying, in the middle of the hall way with residents around “I hate my job!” Acting like it’s an inconvenience to take care of a resident.
You know, shit like that.
My supervisor is asking a valid question when she demanded “Why?”
Why do CNAs shoot themselves in the foot? I’m not saying every aide does it, but I’m not going to deny it happens…more often than it should.
I think, in part, it’s because this is a hard job and so personal in every detail. I was trying to explain to a friend how long term care was a different beast from other kinds jobs. Without belittling the importance and value of other jobs,
“Imagine every mistake you make at work. Now imagine that mistake happened on a human being. Now imagine that mistake happening on someone who has lost the ability to do anything for themselves.”
Is it any wonder we aides get stressed? But it’s not just stress. It’s also guilt. I got in a hurry and tore the skin from this human being’s arm. I walked past that call light because I was so hungry and that human being soiled himself. I got frustrated and the human being, whose wellbeing is my responsibility, heard me say how much I hate this place.
That’s a lot of guilt and you’d better believe it stings.
At the same time, every aide knows all too well that feeling of helplessness. It’s not a good situation and who knows when it will get better. Some days, it feels like it never will.
I did my best today. It wasn’t enough. My residents still went too long between changing. I haven’t brushed their teeth in so long. I did my best today, but it’s not enough. It’s never enough. My personal passion can never cover the flaws of the system.
Guilt combined with helplessness and pure stress turns into frustration. Frustration spills out.
Even worse, frustration can turn some people numb. It’s a losing battle anyway, so what’s the point? Why exhaust myself when the effort doesn’t change a thing?
Have you ever seen a caregiver turn numb? Have you ever seen a caregiver lose their sense of empathy for the resident? When their perception of the resident shifts from “human being whose welfare is my responsibility” to “nuisance in the way of getting my work done on time”.
It’s not good. It’s also not rare.
In this state of mind, it’s easy to lash out, say things we shouldn’t. It’s easy to exude a toxic atmosphere when there’s so much resentment, guilt, helplessness and other negative emotions built up inside us.
I get it. I really do: I’ve been an aide long enough to be familiar with both the guilt and the helplessness. When your best isn’t enough, when nothing you do seems to make a difference, when exhaustion sinks its claws into you…I get it. We’re only human; we aren’t infallible angels. It is too much to ask of us, at times. How can we be positive and cheerful with new aides when we’re just so damn tired?
The flaws of the system do not absolve me of my personal responsibility to take care of my residents. Proper care means proper staffing…means not running off new aides with a toxic attitude. I’m the one who chose to fight this battle…so either I keep fighting for their dignity or I quit. No other options, no other door.
Simply put, CNAs do not have the luxury of shooting ourselves in the foot because it is not just us who suffer from the consequences. Other human beings, whose welfare is our responsibility, suffer as well.