For those who might not have seen the ‘goddess’ of dementia care (imho) Teepa Snow in action yet: Teepa has a wonderful skit she performs in her training programs. At these programs the audience members are generally caregivers. Teepa will play the role of the caregiver while an audience member takes the role of the person with dementia. (Every caregiver becomes an expert in this role!)
Caregiver, smiling: “OK, Jeannie, time for bed. Let’s go to your room.”
Person with Dementia: “No.”
Caregiver: “C’mon, time for bed.”
Caregiver, now frowning: “Now Jeannie, it’s time for bed. You know you’re tired.”
PwD: “No, I’m not.”
Caregiver, in a louder voice: “Jeannie, it’s time for bed. Come with me. You need to go to bed.”
PwD: “No! I’m not going.”
Caregiver, louder still: “Yes, you are! It’s bedtime and I have to get you ready for bed!!”
PwD, now pushing and screaming: “There’s a stranger after me! He wants to rip my clothes off! Stop it! Somebody HELP me!! I want my Mother, where’s my Mother!! I want to go home!!”
Caregiver, louder than ever and totally exasperated: “You come with me right this minute! You are COMING WITH ME NOW!!
As Teepa asks at the end of her role-play: Which person seems to be the one with the cognitive problem? The one who seems to know what she wants (not to be put to bed yet), or the one who is hell-bent on getting the dementia-impaired resident to change her mind. The resident probably can’t change her mind at this point, especially not in response to a caregiver who repeatedly sends, in an ever louder and more frustrated voice, the same message: DESPITE YOUR WISHES, I’M GOING TO PUT YOU TO BED NOW. If anything, the caregiver’s rising frustration triggers the resident’s fight-or-flight instincts.
For CNAs, this is the question of the hour: What do I do when a resident won’t cooperate? Do I become more and more insistent, and in the process arouse further defiance in the resident? Maybe I worry “I need to rush. If I don’t get everyone ready for bed by the end of the shift, the unit manager will be furious with me.” (PS: Remind her of that person-centered care she’s trying to sell to families—and which the brand new CMS regulations confirm.) Do I gripe to my co-workers? Or do I try something new. We CNAs develop great ‘tricks of the trade.’ My secret weapon is music. Others try chocolate. Sometimes a short walk will help. Or we might initiate discussion of a favorite family photo. Trial-and-error is the name of the game. Creative redirection. The point, as Teepa Snow and Naomi Feil teach us, is to connect with the person. To empathize with the underlying emotion being expressed and validate that emotion. To engage the person in an experience they might enjoy before moving back to the ADL.
All this takes time. But taking time to engage a resident isn’t a frill. It’s an essential part — the best part, of being a CNA.